Endless Europe

Privacy Policy

Last updated: October 2025

This Privacy Policy explains how Endless Europe Limited (“we”, “our”, “us”) collects, uses, and protects information when you interact with our website, research surveys, or related services.

1. Who we are

Endless Europe Limited is a UK-registered company (Company No. 16813930), based in London, United Kingdom.

Our work explores ways to make European train travel clearer and more reliable for passengers.

If you have any questions about this notice or how your information is handled, please contact us at privacy@endlesseurope.io.

2. What information we collect

We collect limited information depending on how you interact with us:

Website visitors

  • Usage data: information such as pages viewed, browser type, and device type, collected in aggregate form.
  • Cookies: small files stored on your device to improve site performance or remember preferences (we do not use cookies for advertising or tracking across other sites).

Research participants

  • Survey responses: anonymous answers about your travel habits, preferences, and experiences.
  • Optional contact details: if you choose to share your email address for a follow-up conversation.
  • Technical information: limited metadata automatically collected by Tally.so, our survey and sign-up platform, which is EU-based, cookieless, and GDPR-compliant.

Email sign-ups

  • Email address: if you sign up for early access or updates, we collect your email solely for communication about Endless Europe’s progress, research invitations, or early access opportunities.
  • Your address is not shared with third parties or used for unrelated marketing.
  • You can unsubscribe at any time by contacting us or following a link in our emails.

We do not collect any financial information, location tracking data, or identifiers that could personally identify you unless you choose to share them.

3. How we use the information

We use the information we collect to:

  • Operate and improve our website and services.
  • Analyse usage trends to understand how visitors engage with our content.
  • Conduct voluntary research to inform the design and development of our travel-tracking application.
  • Communicate with participants who have opted in to follow-up interviews or updates.
  • Send updates and invitations to users who have joined the waitlist or early-access list (based on consent).

We will never sell or share your data for marketing or advertising purposes.

Our processing of information is based on:

  • Consent – when you voluntarily participate in research or provide contact details.
  • Legitimate interests – when we process limited technical data to maintain and improve our website.

You may withdraw consent at any time by emailing privacy@endlesseurope.io.

5. How your data is stored

  • Survey data is collected and stored securely by Tally.so, which is EU-based, cookieless, and GDPR-compliant.
  • Any anonymised results or interview notes are stored by Endless Europe Limited using encrypted cloud storage within the UK or EU.
  • Website analytics data is processed by Plausible Analytics, an EU-based, cookieless, privacy-focused provider that does not track individual users.

We retain raw research responses for no longer than 12 months after collection.

6. Your rights

Under the UK GDPR, you have the right to:

  • Request access to any personal data you have provided.
  • Ask us to delete your contact details at any time.
  • Withdraw consent without affecting the lawfulness of prior processing.

To exercise these rights, please email privacy@endlesseurope.io.

7. Oversight and complaints

If you have concerns about how your data is handled, you may contact the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/.

Summary

  • We collect minimal information and only with consent or legitimate interest.
  • Participation in research is voluntary and anonymous.
  • All data is handled securely and used solely for the purposes of improving our products and services.